Privacy and Data Policy
Mantra is committed to protecting your privacy.
We only use the information that we collect about you lawfully in
accordance with the Directive on Privacy and
Electronic Communications 2003; and we act in accordance
with General Data Protection Regulation (GDPR) legislation (May 2018).
This Policy explains when and why we collect
personal information about people who visit our website or buy from us at an event; how we use
any information gathered; and how we keep it
We may change this Policy from time to time, so
please check this page occasionally to ensure that you’re happy with any
We process data where we have consent to do so, or where we have a legitimate business interest to do so.
By using our website, you’re agreeing to be
bound by our current policy.
Any questions regarding this Policy and our privacy
practices should be sent by email to firstname.lastname@example.org or in
writing to Mantra Jewellery, 20 Lower Mall, Royal Priors, Leamington Spa, Warwickshire
CV32 4XU. Alternatively, you can telephone 0845 4509334.
We are owned by Fabulous Collections Ltd, an independent
jewellery company with retail stores and ecommerce websites, owned by Jo and Paul Stroud. Fabulous
Collections Ltd is registered in England, no. 5504575 - Vat number
Information Commissioner Registration
We are registered with the Information Commissioner
as a processor of data.
Our registration number is ZA296847. Our owner, Jo Stroud, is our Information Officer.
How and when do we collect information from
We obtain information about you when you make a
purchase on our website or at an event. We also may gather data when
you contact us about products and services, or you enter a competition, or if
you register to receive one of our email newsletters.
When you place an order with Mantra Jewellery, you are automatically added to our customer database, and we stay in contact with you for what are known as 'legitimate business reasons'. This means, we will communicate with you by mail or email about our products and services, in order that we can inform you about care of the jewellery, additional products you might be interested in, and keep you updated about Mantra. If you wish to unsubscribe from our email communication, you may do so at any time, by clicking the 'unsubscribe' link in our email newsletters, or by telephoning us to ask us to remove you. (0845 4509334).
If you have chosen to sign up to our email newsletter, either by entering your email address into the Subscription box on our website, or ticking an opt-in box when you entered a competition, or asking to stay in touch when you placed an order, you will receive email communications from us about our products and services, and social content from our social media accounts. We always ask you if you would like to subscribe to our email newsletter at the point when you place an order. You are able to unsubscribe from this email communication at any time, by clicking the 'unsubscribe' link in our email newsletters.
What type of information is collected from
The personal information we collect might include
your name, address, email address, IP address, and information regarding what
website pages are accessed and when. If you make a purchase from us, your payment card
information is not held by us, it is collected by our third party payment
processors, who specialise in the secure online capture and processing of
credit/debit card transactions, as explained below.
How is your information used?
We use your information for legitimate business interests. This includes:
- to process orders or refunds that you have
- to deal with entries into a competition
- to seek your views or comments on the products and services we
provide, so we can improve them in the future
- to send you communications which may be of use and interest to you. These may
include information about how to care for your jewellery; new products which add to, or enhance, your existing products; new services and new events that help you to get more out of your purchase; or updates on
our current product range that might interest you
- to record your purchases to reward you in any loyalty programmes we may choose to run from time to time
We review our retention periods for personal
information on a regular basis. We are legally required to hold some types of
information to fulfil our statutory obligations. We will hold your personal
information on our systems for as long as is necessary for the relevant
activity, or as long as is set out in any relevant contract you hold with
us. You have the right to ask us what information we hold, and the right to ask for it be removed or anonymised.
We currently contact you for 'legitimate business reasons', but you may still decide that you do not want us to contact you going forwards - in which case, you may 'unsubscribe' in any email newsletter or contact us to remove your details from the database.
Security precautions in place to protect the loss,
misuse or alteration of your information.
Because your on-line security is our highest
priority, Mantra uses SagePay as our payment gateway to process on-line
payments, and HSBC Bank to provide our merchant services.
SagePay is the most
secure, innovative and state of the art Internet solutions provider for its
clients, with its e-commerce payment and security services among the most
advanced in the industry. Security includes: credit/debit card details secured
within 256-bit encrypted sessions and sensitive information stored on a heavily
encrypted database that is protected by multiple government approved firewalls.
Mantra does not hold sensitive information on our site. Should anyone gain
unauthorised access to our database, no credit card details or other sensitive
information are held on our site. For more information, please visit
www.sagepay.com or www.hsbc.co.uk.
Mantra is fully PCISS compliant, which enables us
to process credit card payments in-store and online. This accreditation is
provided by Security Metrics.
Non-sensitive details (your email address etc.) are
transmitted normally over the Internet, and this can never be guaranteed to be
100% secure. As a result, while we strive to protect your personal information,
we cannot guarantee the security of any information you transmit to us, and you
do so at your own risk. Once we receive your information, we make our best
effort to ensure its security on our systems. Where we have given (or where you
have chosen) a password which enables you to access certain parts of our
websites, you are responsible for keeping this password confidential. We ask you
not to share your password with anyone.
We may analyse your personal information to create
a profile of your interests and preferences so that we can contact you with
information relevant to you, or to help us build a picture of our customers. We may make use of additional information about you
when it is available from external sources to help us do this effectively. We may upload email data into our social media channels to gain an accurate profile of our customers, and help us to improve our social media messaging. We
may also use your personal information to detect and reduce fraud and credit
Use of 'cookies'
Cookies are small text files that are placed on
your computer by websites that you visit. They are widely used in order to make
websites work, or work more efficiently, as well as to provide information about
how the website is used. We use the following cookies on our website:
- A number of Google analytics cookies are used to
collect information about how visitors use our site. We use the information to
compile reports which help us to improve our website
- A temporary session ID cookie is used to make the
most efficient use of resources when you are browsing from page to page. The
cookie is removed when you leave our website
- A visitor cookie is used to monitor how long a
visitor is on our site before they take an action (for example, make a purchase) and also to provide statistics on whether this is a
visitor’s first visit to our site.
These cookies collect information in an anonymous
form, we are NOT able to identify individual users from these cookies. If you do
browser to disable them.
Our website uses re-targeting technologies. This enables us to advertise directly and personally to visitors who have already showed an interest in our products. We sometime work with companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your visits to our website as well as your interactions with our communications, including advertising. Re-targeting technologies analyse your cookies and display advertisements based on your past browsing behaviour.
There is more information to help you on this:
To opt out of being tracked by Google Analytics
across all websites visit https://tools.google.com/dlpage/gaoptout.
Links to other websites
Our website may contain links to other websites run
encourage you to read the privacy statements on the other websites you visit. We
cannot be responsible for the privacy policies and practices of other sites even
if you access them using links from our website.
In addition, if you linked to our website from a
third party site, we cannot be responsible for the privacy policies and
practices of the owners and operators of that third party site and recommend
that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children
aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's
permission beforehand whenever you provide us with personal
Transferring your information outside of
As part of the services offered to you through this
website, the information which you provide to us may be transferred to countries
outside the European Union (“EU”). By way of example, this may happen if any of
our servers are from time to time located in a country outside of the EU. These
countries may not have similar data protection laws to the UK. By submitting
your personal data, you’re agreeing to this transfer, storing or processing. If
we transfer your information outside of the EU in this way, we will take steps
to ensure that appropriate security measures are taken with the aim of ensuring
that your privacy rights continue to be protected as outlined in this
If you use our services while you are outside the
EU, your information may be transferred outside the EU in order to provide you
with those services.
Review of this
We keep this Policy under regular review. This
Policy was last updated in March 2018.
This website is hosted by Zarr Ltd on behalf of
Fabulous Collections Ltd, a company registered in England No. 5504575, at 3
Pegasus House, Pegasus Court, Olympus Avenue, Warwick, CV34 6LW. VAT number