Delivery & Returns
Our packaging is LETTERBOX FRIENDLY, fitting easily through a standard letterbox. All of our packaging is sustainable, made from FSC-accredited paper or part-recycled paper, and we plant tress to offset all paper use.
Your jewellery comes on a beautiful Mantra card with inspiring image, and space to write a personal message to your gift recipient, or to yourself, on the back, as to why you chose that mantra. We can print this for you on the card - in a handwriting font - if you let us know your message at check-out.
We use Royal Mail for all deliveries. Please note that Royal Mail does not collect on a Bank Holiday or weekend. So, if you order over the weekend or on a Bank Holiday, your order will be processed on the next working day.
First Class normally takes 1 to 3 days, but there are still some delays due to the Coronavirus crisis, and we have been informed by the Royal Mail that it can currently take up to 7 working days. First Class is an untracked service, so if you want guaranteed delivery within a certain timescale, or you want your item to be trackable - please choose one of our tracked options.
Below are our delivery options, pricing, and estimated time of arrival.
First Class (Royal Mail)
Price: £1.40 for orders up to £35 | or FREE for orders of £35 and over
Usually 1-3 working days, but currently longer due to the Coronavirus crisis - up to 7 working days. This is not a tracked service, so no information is available once we have posted your item. No signature required.
Tracked 48 (Royal Mail)
Price: £3.20 | or FREE for orders of £75 and over
A trackable service which gives updates by email or text. Usually 2-3 working days, but currently may be longer due to the Coronavirus crisis. Usually fits through your letterbox. No signature required.
Special Delivery (Royal Mail) - order by 1pm - Next Day Delivery
Price: £6.75 | or FREE for orders of £100 and over
Signed for and trackable. Guaranteed Next Day, if ordered by 1pm. (Not
available on weekends or Bank Holidays). Requires a signature (except during the Coronavirus crisis).
Saturday Guaranteed Delivery (orders placed Friday by 1pm)
Signed for and trackable. Guaranteed Saturday (Next Day) for orders placed Friday by 1pm. (Not available on Bank Holidays).
Following the UK's exit from the EU in January 2021, all items sold to the EU will now be subject to the local rate of VAT and import charges in the specific destination country, which may be charged on arrival in the destination country. These charges are external to, and not applied by, the Royal Mail or ourselves. We have no control over these charges, and no knowledge of what they might be in different countries. This includes IRELAND, and is a change from previously, when the UK was part of the EU. Please make your own enquiries before placing an order.
Countries Outside Europe
Price: From £8.50
Dependent on country.
Some countries may charge import duty or VAT on arrival. These charges are external to, and not applied by, the Royal Mail or ourselves. We have no control over these charges, and no knowledge of what they might be in different countries. Please make your own enquiries.
You have 14 days to return your Mantra Jewellery for a refund or exchange, as long as the item is unworn, in its original packaging and in the same condition in which it was sent out to you. Engraved (bespoke) items and all earrings cannot be returned or exchanged. Email us at firstname.lastname@example.org for the address to return your jewellery to.