Delivery & Returns
Every piece of Mantra Jewellery comes with free UK delivery as standard, using Royal Mail First Class.
Our packaging is LETTERBOX FRIENDLY, so fits easily through a standard letterbox. Your jewellery comes on a Mantra card, with space to write a personal message on the back. We can print this for you (in a handwriting font), if you let us know your message. It is posted in a slim cardboard box designed to go through your letterbox, ready for you when you get home (unless you choose a Signed For service, when you will need to be in to receive it.)
First Class normally takes 1 to 3 days, but there are still some delays due to the Coronavirus crisis, and we have been informed by the Royal Mail that First Class can currently take up to 7 working days.
Please note that Royal Mail does not collect on a bank holiday or weekend. So, if you order over the weekend or on a bank holiday, your order will be processed on the next working day.
First Class is an untracked service, so if you want guaranteed delivery within a certain timescale, or you want your item to be trackable - please choose one of our paid-for options.
Below are our delivery options, pricing, and estimated time of arrival.
First Class Royal Mail
Usually 1-3 working days, but currently longer due to the Coronavirus crisis - up to 7 working days. This is not a tracked service, so no information is available once we have posted your item. Does not require a signature.
Recorded Delivery Royal Mail
Signed for. Usually 2-3 working days, but currently longer due to the Coronavirus crisis. Requires a signature (except during the Coronavirus crisis).
Special Delivery Royal Mail (order by 1pm) - Next Day
Signed for and trackable. Guaranteed Next Day, if ordered by 1pm. (Not
available on weekends or Bank Holidays). Temporarily reduced from £7.50. Requires a signature (except during the Coronavirus crisis).
Saturday Guaranteed Delivery (orders placed Friday by 1pm)
Signed for and trackable. Guaranteed Saturday (Next Day) for orders placed Friday by 1pm. (Not available on Bank Holidays).
Following the UK's exit from the EU in January 2021, all items sold to the EU will now be subject to the local rate of VAT and import charges in the specific destination country, which may be charged on arrival in the destination country. These charges are external to, and not applied by, the Royal Mail or ourselves. We have no control over these charges, and no knowledge of what they might be in different countries. This includes IRELAND, and is a change from previously, when the UK was part of the EU. Please make your own enquiries before placing an order.
Countries Outside Europe
Price: From £8.50
Dependent on country.
Some countries may charge import duty or VAT on arrival. These charges are external to, and not applied by, the Royal Mail or ourselves. We have no control over these charges, and no knowledge of what they might be in different countries. Please make your own enquiries.
You have 14 days to return your Mantra Jewellery for a refund or exchange, as long as the item is unworn, in its original packaging and in the same condition in which it was sent out to you. Engraved (bespoke) items and all earrings cannot be returned or exchanged. Email us at firstname.lastname@example.org for the address to return your jewellery to.